Employees of a South Florida Publix had a duty to warn customers that a woman who had just left the store was outside, ...

Qantas's chief customer and digital officer ‌Catriona Larritt will step down by the end of December, according to an internal ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

“We don’t accept cash but we do accept cash from him,” an employee said of Horowitz. She said a supervisor would get back to ...

Cybercriminals stole and leaked Toys "R" Us Canada’s customer information recently, putting numerous people at risk of ...

"... customer retention isn’t about keeping dissatisfied customers around. It’s about nurturing as much of your existing ...

We Energies is distributing its annual cookie book the first two weeks of November around Wisconsin, including at a new ...