When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

In today’s hypercompetitive business environment, agility and integration are no longer optional; they are strategic ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Microsoft is continuing to roll out updates needed for a number of its products as a result of the early switch to Daylight Saving Time (DST) on March 11. The latest product to get the DST treatment ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Will Microsoft Dynamics exist five years from now? I don't think it ...

Microsoft plans to reduce the price its partners will pay for its newest customer relationship management software, code-named Titan, the company’s latest foray into software-as-a-service CRM.