Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. “Well, haven’t you ever heard that the client is always right?” one client raged over the ...
It’s time for wealth management to rethink the role of client-service associate. CSAs are an overlooked talent pool that ensure smooth operations through client management, household maintenance, ...
Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...
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